Rights and Responsibilities

    Find out more about your rights and responsibilities


Your rights

While accessing services from Independence Australia, you have the right to:

  • confidential and considerate support
  • respect for your individuality and personal preferences
  • the provision of adequate information regarding all aspects of our services in easily understood and appropriate language
  • participate in decision making about your support
  • be assessed for access to services without discrimination
  • pursue any complaint about any service without retribution
  • involve an advocate of your choice
  • seek an alternative service provider and cease service at any time with Independence Australia


Your responsibilities

As a consumer of services provided by Independence Australia, your responsibilities are to:

  • treat staff with dignity and respect at all times
  • provide a safe working environment for staff and all external providers
  • provide complete and relevant information to assist us to provide appropriate services and support
  • pay for services delivered within 28 days of receipt of an invoice
  • acknowledge the need of the organisation to operate under the constraints of law and within the bounds of professional and ethical standards


Fill out below to see more information

How can we help you today?

    I need support for *

    Amount of support needed *

    How can we assist you? *


    Top 3 reasons to choose Independence Australia for home care


    Price Promise

    Get the best deal.
    We can provide additional value in products, equipment or services outside your support plan.



    Get what you need.
    From our one business you can access health care products, mobility equipment, services and much more.


    Social Enterprise

    Support a good cause.
    We invest our income back into vital services and programs to support people with disabilities.

    Mix and match our services to suit your needs

    © 2019 Independence Australia Group ABN: 80 973 805 243. All rights reserved.