Terms and Conditions

Win a year's supply of TENA

Permit Number LTPS/18/22407

  1. The prize draw ("Prize Draw") is open to registered Independence Australia customers who at the time of purchase are members of the TENA Rewards Club.
  2. To enter the Prize Draw you must purchase a TENA continence or skincare product, not valid for use on any other branded product. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions. Entrants not eligible to special pricing and that are residents of Australia only and excludes, retailers, resellers and wholesalers.
  3. Each sales transaction provides the entrant with one entry into the prize draw and there is no limit to the number of entries within the promotional period. Entries open at 8:30am on Wednesday 1st March 2018 and close at 3:05pm on Monday 1st July 2018 AEST.
  4. One winner will be chosen from a random draw of entries in accordance with these Terms and Conditions. The draw will be performed at Independence Australia Head Office, Building 1/ 9 Ashley Street, West Footscray VIC on Monday 16th of July 2018.
  5. The winner will be notified by phone call and email using the details provided at time of registration to TENA Rewards Club. The winner will be announced on the Independence Australia Corporate website.
  6. Prize is $2,000 of credit supplied into an account specially made for the winner. The amount can be spent at any time as long as every transaction is over $99. Customer will not be charged freight. Any order under $99, freight must be paid by customer.
  7. If there is a purchase order amount exceeding the credit left in the account, the winner will need to pay the balance. The winner must be responsible for checking the balance left of their $2,000 credit.
  8. This credit is valid for 12 months from winning competition and will be available from Monday 19th July 2018- Monday 22nd July 2019. At the end of the period any funds remaining will be forfeited.
  9. To redeem the credit of $2,000 all sales transactions must be made via phone call or email to Independence Australia's Customer Service team on 1300 788 855 and are not eligible to be used for online or instore purchases. Customer must reference the special account number to redeem prize.
  10. The credit of $2,000 is issued to the winner of the Prize draw and is non-transferrable. The prize is non-exchangeable for non-TENA products and is not redeemable for cash.
  11. The winner will be eligible for current offers and promos TENA is running. However, TENA Rewards points will not be earned on sales purchases completed with prize money.
  12. Independence Australia and TENA accept no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize.
  13. Should the prize remain unclaimed as at Friday 20th July 2018, Independence Australia may conduct a further draw as is necessary in order to distribute the prize at Independence Australia, Building 1, 9 Ashley Street, West Footscray VIC on Monday 30th July 2018.


$400 CAPS Credit

  1. The customer must set up an account with Independence Australia for this offer to apply.
  2. CAPS clients who nominate Independence Australia as their CAPS provider, have access to $400 credit before receiving funds from Medicare.
  3. If CAPS funding is refused by Medicare, the customer is liable to pay for the products ordered.
  4. This offer does not apply to initial online orders.
  5. The $400 credit applies to the total transaction amount e.g. includes freight and GST.
  6. Products will be placed on backorder and dispatched at a later date if out of stock at time of order.
  7. Offer is valid to residents of Australia only.
  8. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.