Terms and Conditions

     Things to note


$400 CAPS Credit

  1. The customer must set up an account with Independence Australia for this offer to apply.
  2. CAPS clients who nominate Independence Australia as their CAPS provider, have access to $400 credit before receiving funds from Medicare.
  3. If CAPS funding is refused by Medicare, the customer is liable to pay for the products ordered.
  4. This offer does not apply to initial online orders.
  5. The $400 credit applies to the total transaction amount e.g. includes freight and GST.
  6. Products will be placed on backorder and dispatched at a later date if out of stock at time of order.
  7. Offer is valid to residents of Australia only.
  8. Independence Australia reserves the right to change, amend, or end the promotion at any time without notice.

Take a Break On Us Promotion

  1. Offer is available from 11th April, 2016 until 30th June, 2016 to residents of Victoria, Australia.
  2. Additional respite hours will be added to the support roster with their existing support worker. This is in addition to existing funding.
  3. To be eligible to receive respite service you must be caring for a person under 65 years of age with a current disability assessment and be a carer who resides in the same house OR caring for a person over 65 years of age who holds DHHS funding for in home services and be a carer who resides in the same house.
  4. Respite funding will be available at a maximum of six (6) hours a week for a period of three (3) months.
  5. Respite shifts may only be staffed with Independence Australia Group staff.
  6. Respite funding will not automatically roll over.
  7. Independence Australia reserves the right to change, amend or end the offer at any time without notice.

New Independence Australia Website Survey

  1. The prize draw (“Prize Draw”) is open to respondents of the Independence Australia New Website Survey distributed by email to selected contacts in January 2017.
  2. Entrants into the Prize Draw shall be deemed to have accepted these Terms and Conditions.
  3. To enter the Prize Draw you must complete the Independence Australia New Website Survey (via the Survey monkey link provided in the email invite).
  4. Entries are limited to one per person.
  5. Entries open at 9am on Monday 30th January and close at 5pm on Monday 20th February 2017.
  6. One winner will be chosen from a random draw of entries in accordance with these Terms and Conditions. The draw will be performed at Independence Australia Education Day within 2 weeks of 20th February 2017.
  7. The winner will be notified by the email address provided.
  8. Prize is a $200 Myer voucher.
  9. The prize is non-exchangeable, non-transferable, and is not redeemable for cash.
  10. Independence Australia accepts no responsibility for any damage, loss, liabilities, injury or disappointment incurred or suffered by you as a result of entering the Prize Draw or accepting the prize.
  11. Independence Australia accepts no responsibility for costs associated with accepting the Prize.   
  12. By entering the Prize Draw, you agree to the collection, retention and usage of your personal information in order to process and contact you about your Prize Draw entry.

Fill out below to see more information

How can we help you today?

    I need support for *

    Amount of support needed *

    How can we assist you? *


    Top 3 reasons to choose Independence Australia for home care


    Price Promise

    Get the best deal.
    We can provide additional value in products, equipment or services outside your support plan.



    Get what you need.
    From our one business you can access health care products, mobility equipment, services and much more.


    Social Enterprise

    Support a good cause.
    We invest our income back into vital services and programs to support people with disabilities.

    Mix and match our services to suit your needs