You, as our consumer remain at the centre of everything we do. We also accept that sometimes things can go wrong, and when this happens we promise to listen, review and own our mistakes.
Your feedback is important to us as we’re always trying to improve and maintain a high standard of service to satisfy your needs. Your compliments also encourage us to keep trying even harder. So if you‘ve got a complaint, compliment or other feedback, please don’t hesitate to contact us.
The best ways to let us know what you’re thinking include:
1300 704 456
However if you’re unhappy with how we’ve addressed your problem, you may like to contact:
Department of Veterans’ Affairs, Veterans’ Home Care
DVA Personnel Call 133 254
Assessment Agency Call 1300 550 450
Transport Accident Commission (TAC)
Home based services Call 1300 654 329