Call 1300 032 774
Independence Australia is a leading provider of in-home care services for people of all ages, all disabilities and their families across Victoria. We bring the finest quality support workers to your home, for 2 hours to 24 hours 7 days a week.
No matter what your individual situation is, we care for many different types of diagnosis and levels of mobility including acquired brain injury, spinal cord injuries, stroke, cognitive impairments (dementia) and other medical conditions.
How does it work?
You decide the type of care you want. We work closely with you, your family, allied health services and funding bodies to ensure the support we provide is tailored to meet your specific needs. Together we create a personalised plan to suit your individual lifestyle, developed around your personal goals and the right support and assistance to achieve your goals.
We start by assessing your individual situation and together we determine what will work best for you, especially if you have access to funded support. Depending on the level of care you require, or the level of involvement and responsibility you wish to take in managing your care, we can offer different ways to provide support in your own home.
What level of care is offered?
If you have complex needs and require a number of support workers for around the clock care, we can offer a full service management approach as part of our in-home support services. We take the hassle out of what can be a complex process to navigate and manage on your own. Everything from recruiting and rostering, payroll and administration for your support worker is managed by us.
If you have limited care needs and require some support by a disability support worker, we offer a full rostering service to suit your routine and daily needs. Our team will manage the scheduling of your support worker via the phone to ensure that no matter what level of support, location or need, a support worker is always available when you need one.
What are the costs?
A schedule of rates is available. Just contact us on 1300 032 774 and we can discuss the costs of your individual needs.
What can I expect?
We will meet with you in person or discuss on the phone the support you require and how it will be funded. Together we will develop a comprehensive support plan and service agreement, which outlines what support you required and for how long, how often and by who.
Who are the support workers looking after me?
Our services are delivered by professional and qualified support workers who have a passion for working with people. For additional security and safety, every carer must pass a police reference check and have a current first aid qualification, or a working with children check if required.
Can I use my regular support worker who is not a part of Independence Australia?
We would gladly look into organising for your support worker to join the Independence Australia team, but they would need to follow our HR recruitment process and meet our criteria for all our support workers.
What happens if I need more support than has been funded?
You can go back to your funding body and request additional funding for support, or you can choose to pay for more hours yourself.
For more detailed information or assistance in planning your funded support for in-home personal care, please call us on 1300 032 774, email [email protected] or leave us your contact details on the enquiry form on this page.