DVA RAP infoThe Rehabilitation Appliances Program (RAP) is an Australian Government program administered by the Department of Veterans' Affairs (DVA), which provides aids and appliances to eligible members of the veteran community to help them maintain functional independence in their homes.

Independence Australia is a preferred supplier for the supply of continence and urology products under this program and can supply the full range to entitled persons nationally.

Who is eligible?

RAP products are available to Gold and White card holders on the basis of an assessed clinical need made by an appropriately qualified health provider.

How to order if you are an entitled veteran?

Your first order from Independence Australia requires a prescription form to be completed by a health professional, such as your local doctor or continence nurse. Your health professional can complete a DVA RAP Direct Order Form and fax, post or email it to Independence Australia.

Re-ordering is easy. You can re-order the prescribed products directly from Independence Australia as clinically required. Contact our Customer Service team on 1300 788 855 and fax, mail or email through your order. You will need to revisit your health professional for a new prescription every two years or if your product needs change.

How to order if you are a prescriber?

Continence products listed under the relevant item code in the RAP National Schedule of Equipment, may be prescribed using the Direct Order Form by healthcare professionals. These include continence nurse advisors, registered nurses, general practitioners, urologists and, for some items, physiotherapists and occupational therapists.

How do I lodge an application?

An initial prescription can be completed by submitting the Direct Order Form via fax or email or through the Independence Australia RAP portal.

1. Independence Australia's RAP portal
Prescribing using Independence Australia's RAP portal is quick and easy, and offers some extra benefits to the more traditional forms of ordering:

  • the ability to prescribe products at your convenience, 24 hours a day
  • storing all your RAP prescriptions centrally and securely
  • viewing your current and previous prescriptions quickly and easily
  • downloading RAP continence resources directly from the portal to your computer, tablet or mobile device

Click here to sign up or log in to the RAP portal.

2. RAP Prescription Pad and Direct Order Form

Click here to download a RAP prescription pad and direct order form

Please submit the completed Direct Order Form to Independence Australia.

Email Independence Australia  Email [email protected]
Fax to Independence Australia  Fax 1300 788 811
Post to Independence Australia  Post to:

Independence Australia
Reply Paid 9910
(Please note no stamp is required)

3. How to Prescribe with Independence Australia

Click here to download instructions.

Subsequent orders

As the initial prescription is valid for up to two years, subsequent orders can be made by a prescriber, the entitled person or their nominated representative. Orders can be placed via:

Phone Independence Australia  Phone 1300 788 855
Email Independence Australia  Email [email protected]
Fax to Independence Australia
  Fax 1300 788 811

Or by prescribers using the RAP Prescriber Portal.

What products are available?

Click here to view or download Independence Australia's RAP product catalogue.

If you require further information please contact Independence Australia for more information.

Phone Independence Australia  Phone 1300 788 855
Email Independence Australia  Email [email protected]