Independence Australia respects every individual’s right to privacy. Independence Australia is committed to maintaining the privacy of your personal information. This policy sets out how we collect, use and manage personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Commonwealth) (Privacy Act) and any applicable state or territory legislation.
Privacy law is regulated by the Australian Information Commissioner. Further information about privacy legislation can be obtained from the Office of the Australian Information Commissioner website at: www.oaic.gov.au
Collection of personal information
The Privacy Act defines personal information as “information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.”
Independence Australia will only collect personal information necessary to deliver our services and conduct the business activities that support this. We may collect the following types of personal information:
We may also collect sensitive information such as:
Methods of collecting personal information
Independence Australia collects personal information through a variety of methods including:
We collect personal information directly from individuals or their authorised representatives; through referrals from other service providers, product order and deliveries, donations, campaigns and via purchased lists.
Information collected on our website
In common with many websites we may collect aggregated information which tells us about visitors to the Independence Australia site but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Independence Australia website are most commonly accessed. This information is used by us to help to administer and improve the Independence Australia website.
The Independence Australia website may use ‘cookies’. A ‘cookie’ is a packet of information placed on a user’s computer by a website for record keeping purposes. Cookies are generally used on Independence Australia sites to:
You can configure your browsers to accept all cookies, reject all cookies, or notify you when a cookie is sent. (Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences).
Use of personal information
Independence Australia uses personal information to provide goods and services. We may also use personal information to notify individuals of information and opportunities which they may find interesting. De-identified data may be used to meet regulatory and funding requirements or for the purposes of internal reporting and improvement of services. Where not previously requested, and in accordance with Privacy legislation, we may use personal information to communicate with individuals through emails, newsletters or direct marketing. All such communications will provide an option to opt out or unsubscribe. Requests to opt out or unsubscribe can also be directed to [email protected] or 1300 704 456.
To whom we may disclose your information
The third parties we may disclose your personal information to include, but are not limited to:
Security of personal information
Independence Australia will take reasonable steps to protect personal information from misuse, interference and loss, unauthorised access, modification or disclosure. Personal information held by Independence Australia is stored electronically in secure databases, or where retention of hard copy documents is required, in secure filing systems. Only authorised Independence Australia personnel are provided with access to an individual’s personal information. Where personal information is no longer required by Independence Australia, or where required by law, Independence Australia will securely destroy or de-identify information in accordance with legal requirements for retention and disposal.
Access and correction
Individuals may request access to the personal information Independence Australia holds about them. Where reasonable and practicable to do so, and in accordance with the provisions of the Privacy Act, Independence Australia will provide supervised access to an individual’s personal information.
Requests to access personal information must be made in writing, either by email or hard copy. In the event access to records requires a significant allocation of resources, we may charge a reasonable administration fee to cover costs. Corrections or updates to personal information supplied by consumers or their authorised representatives must be made by the individual or their authorised representative.
In all cases, Independence Australia staff must be satisfied changes are authorised by the individual in question. Requests to change personal information supplied by consumers or their authorised representative will be actioned as a priority.
Disclosure of personal information overseas
In situations where Independence Australia may disclose personal information overseas, Independence Australia will take reasonable steps to ensure that the overseas entity will comply with the Australia Privacy Principles.
Use, adoption or disclosure of government related identifiers
Independence Australia will not use, adopt or disclose an identifier assigned to an individual by a Commonwealth agency unless required to by law or where reasonably necessary and in accordance with the Australia Privacy Principles.
Anonymity and pseudonymity
Where practical, individuals may deal with Independence Australia anonymously or use a pseudonym. The majority of our services, however, will require collection of personal information to enable Independence Australia to provide the appropriate goods, services or response.
Notifying the individual at collection – When collecting personal information directly from an individual, Independence Australia will take reasonable steps to notify, or otherwise ensure that the individual is aware:
Notifying the individual if information is collected from a third party. If Independence Australia collects personal information from someone other than the individual, or the individual may not be aware that the organisation has collected the personal information, reasonable steps will be taken to notify the individual, or otherwise ensure that the individual is aware:
- from whom the information was collected and
- the law under which Independence Australia collected the information
Review and improvement
Complaints and enquiries
Independence Australia takes all complaints seriously. To lodge a complaint, either complete the Complaints and Suggestions form on the Independence Australia website or you can direct your complaints or suggestions via [email protected] or call 1300 704 456.