Your Feedback


You, as our consumer remain at the centre of everything we do. We also accept that sometimes things can go wrong, and when this happens we promise to listen, review and take responsibility for our mistakes.


Your feedback is important to us as we’re always trying to improve and maintain a high standard of service to satisfy your needs. Your compliments also encourage us to keep trying even harder. So if you‘ve got a complaint, compliment or other feedback, please don’t hesitate to contact us.

The best ways to let us know what you’re thinking include:


 Fax us your feedback Phone

1300 704 456


Email us your feedback Email

[email protected]

Our promise to you:

  • all suggestions will be taken to the right forum for discussion and consideration
  • all complaints will be acknowledged within 24 hours of receipt and responded to within 10 days either by email, mail or telephone 
  • all complaints will be investigated and you’ll be informed of any action taken and/or decisions made (if requested)
  • all compliments will go to the right people


You can also contact the Disability Services Commissioner at any time regarding your complaint:


Disability Services Commissioner
Call 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email [email protected]


Department of Health and Human Services
Phone 1300 884 706
Visit www.dhhs.vic.gov.au
Email [email protected]


Department of Veterans’ Affairs, Veterans’ Home Care
DVA Personnel                Call 133 254
Assessment Agency       Call 1300 550 450


Transport Accident Commission (TAC)
Home based services     Call 1300 654 329


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