×

Your Feedback

 

You, as our consumer remain at the centre of everything we do. We also accept that sometimes things can go wrong, and when this happens we promise to listen, review and take responsibility for our mistakes.

 

Your feedback is important to us as we’re always trying to improve and maintain a high standard of service to satisfy your needs. Your compliments also encourage us to keep trying even harder. So if you‘ve got a complaint, compliment or other feedback, please don’t hesitate to contact us.

The best ways to let us know what you’re thinking include:

 

 Fax us your feedback Phone

1300 704 456

 

Email us your feedback Email

[email protected]

Our promise to you:

  • all suggestions will be taken to the right forum for discussion and consideration
  • all complaints will be acknowledged within 24 hours of receipt and responded to within 10 days either by email, mail or telephone 
  • all complaints will be investigated and you’ll be informed of any action taken and/or decisions made (if requested)
  • all compliments will go to the right people

 

However if you’re unhappy with how we’ve addressed your problem, you may like to contact:

 

Disability Services Commissioner
Call 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email [email protected]

 

Department of Human Services
Phone 1800 677 342
TTY 1300 726 563
Visit www.odsc.vic.gov.au
Email [email protected]

 

Department of Veterans’ Affairs, Veterans’ Home Care
DVA Personnel                Call 133 254
Assessment Agency       Call 1300 550 450

 

Transport Accident Commission (TAC)
Home based services     Call 1300 654 329

 

Fill out below to see more information

How can we help you today?

    I need support for *

    Amount of support needed *

    How can we assist you? *

    *Required
    Share

    Top 3 reasons to choose Independence Australia for home care

     

    Price Promise

    Get the best deal.
    We can provide additional value in products, equipment or services outside your support plan.

     

    Choice

    Get what you need.
    From our one business you can access health care products, mobility equipment, services and much more.

     

    Social Enterprise

    Support a good cause.
    We invest our income back into vital services and programs to support people with disabilities.

    Mix and match our services to suit your needs