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CAPS

The Continence Aids Payment Scheme (CAPS) is an Australian Government Scheme to financially assist eligible people who have permanent and severe incontinence to meet some of the costs of incontinence management products.

CAPS gives you greater choice and flexibility in how you purchase your products from a supplier of your choice.

Click here if you would like to nominate Independence Australia as your CAPS supplier. 

Who is eligible for CAPS?

An Australian citizen or a permanent Australian resident, aged 5 years or older experiencing one of the following:

• Permanent and severe loss of bladder and/or bowel function caused by an eligible neurological condition
• Permanent and severe loss of bladder and/or bowel function caused by another condition, provided the person has a Centrelink Pensioner Concession Card, whether as a primary cardholder or a dependant of a cardholder
• Permanent and severe loss of bladder and/or bowel function caused by another condition, provided the person has a Department of Veterans' Affairs (DVA) Pensioner Concession Card, whether as a primary cardholder or a dependant of a cardholder

How much is the CAPS payment?

CAPS clients receive up to $596.60 which will be indexed annually. You can choose one full payment in July, or two half payments in July and January each year.

Why choose Independence Australia?

For over 30 years, Independence Australia has been helping men and women manage incontinence discreetly and comfortably with the best in incontinence products:

• disposable adult pads
• children's nappies
• reusable washable pants
• catheters and drainage accessories
• urinals and urinary drainage
• waterproof bedding, chair pads and absorbent mats

Our promise to you is:

• FREE samples on all adult disposable continence pads
• exclusive product specials
• discreet packaging upon request
• over 8,000 continence products to choose from
• no minimum order required, purchase incontinence aids by the packet or carton
• Urology and Continence Nurse Advisor available to assist with product choice and management strategies, free of charge

Click here to download our CAPS flyer for more information.

How to Apply               

Click here to download CAPS Application form

Click here to download CAPS Funding Guidelines to assess your eligibility

Click here to download CAPS Transfer and Authority to Direct Payment

Once the form is complete you can fax, email or mail it back to us.

 Fax

1300 788 811

 Email 

[email protected]

 Post

Mail free of charge to:
Independence Australia
Reply Paid 9910
MELBOURNE VIC 8060
(No stamp required)

 Phone

Or call our friendly Customer Service team on 1300 788 855 if you need assistance with managing your CAPS account or transferring your funding to Independence Australia.